Privacy & Data Protection
Privacy Policy
Last updated: January 6, 2026
At Punta Cana Transfer, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation booking services and website. By using our services, you agree to the practices described in this policy.
Table of Contents
1. Information We Collect
We collect information that you provide directly to us when booking our transportation services, including:
Personal Information
When you make a reservation or contact us, we may collect:
- Full name and contact details (email address, phone number)
- Travel details (pickup location, destination, dates, and times)
- Flight information (when applicable for airport transfers)
- Hotel or accommodation information
- Number of passengers and special requirements
- Payment information (processed securely through our payment providers)
Automatically Collected Information
When you visit our website, we automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, referring URLs)
- Location data (with your consent)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your transportation reservations
- To communicate with you about your bookings, including confirmations and updates
- To provide customer support and respond to your inquiries
- To send you important service notifications and updates
- To improve our services and develop new features
- To detect and prevent fraud and ensure the security of our services
- To comply with legal obligations and protect our rights
- To send promotional communications (with your consent)
- To analyze usage patterns and optimize our website performance
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We share information with third-party service providers who perform services on our behalf, including:
- Payment processors (PayPal, Stripe, and other payment gateways)
- Transportation providers and drivers who fulfill your bookings
- Email service providers for communications
- Analytics providers to understand service usage
- Cloud hosting providers for data storage
Legal Requirements
We may disclose your information if required by law or in response to:
- Legal processes, court orders, or government requests
- Enforcement of our terms and conditions
- Protection of our rights, property, or safety
- Investigation of potential violations or fraud
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data during transmission (SSL/TLS)
- Secure storage of personal information on protected servers
- Regular security assessments and updates
- Access controls limiting data access to authorized personnel
- Staff training on data protection and privacy practices
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically retained for accounting and legal compliance purposes.
5. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- <strong>Access:</strong> Request a copy of the personal information we hold about you
- <strong>Correction:</strong> Request correction of inaccurate or incomplete information
- <strong>Deletion:</strong> Request deletion of your personal information (subject to legal obligations)
- <strong>Objection:</strong> Object to processing of your information for certain purposes
- <strong>Restriction:</strong> Request restriction of processing in certain circumstances
- <strong>Portability:</strong> Request transfer of your data to another service provider
- <strong>Withdraw Consent:</strong> Withdraw consent for marketing communications at any time
Exercising Your Rights
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Improve website functionality and performance
Managing Cookies
Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but this may affect your ability to use certain features of our website. For more information about managing cookies, visit your browser's help section.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate measures to ensure that your information receives adequate protection, including:
- Using standard contractual clauses approved by relevant authorities
- Ensuring service providers implement appropriate safeguards
- Complying with applicable cross-border data transfer regulations
8. Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website with a new effective date
- Sending you an email notification (for significant changes)
- Displaying a notice on our website
Your Continued Use
Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us About Privacy
Prime Traveler (Punta Cana Transfer)
Carretera Macao Uvero Alto
Macao, La Altagracia 23000
Dominican Republic
Phone: +1 (849) 654-2047